Every call answered. Every customer understood.
Intelligent conversations, connected to your business.
Your customers shouldn’t have to choose between being heard and being helped. Yara brings intelligence to every call / understanding the person, taking the next step and knowing when a human should take over.
Ready when your customers are.
Platform. Your entire voice operation.
Autonomous, with you in control.
From the first hello to the final action. One intelligence, connected to everything your business needs.
Natural, multilingual voice agents that understand what your customers mean / not just what they say. Context stays with the conversation, even when the language changes.
Meet your voice platform
INTELLIGENCE BECOMES COMMUNICATIONNora routes each conversation to the right specialist: Amirah for Pension & Saving, Josefine for Health Insurance, or Jeremy for Life insurance. They share the relevant context, so your customer never has to start again.
Design your workflows
ONE INTENTION. COORDINATED ACTION.Nora understands the request and routes it to Amirah, Josefine or Jeremy. Each specialist receives the relevant context. If the topic changes, Nora can bring in another agent without making the caller start again.
Understands intent / connects the right specialist
“I have a question about the contributions to my pension plan.”
Nora recognises a pension enquiry and routes the conversation to Amirah, with the caller’s question and relevant account context.
Specialists share only the context they are permitted to access. Sensitive actions and decisions follow your human approval rules.
Yara connects to your telephony, CRM and knowledge. It can look up an answer, update a record or complete a booking / inside the systems you already use.
Explore the connections
CONNECTED TO YOUR WORLDFollow the conversation from input to outcome. Review transcripts, evaluate agent behavior and see where a workflow needs a human touch.
See the whole picture
INTELLIGENCE YOU CAN UNDERSTANDExplore how information moves through Yara. Select a state to see what happens inside the conversation.
A policyholder reports an incident abroad. Yara identifies the claims and assistance needs, captures the circumstances and starts the identity check.
“My car was damaged abroad. Can you check my policy, start the claim and arrange the next steps for roadside assistance?”
Identifying the policy, incident location and assistance request. Identity verification comes before accessing the account.
Keep your people in control of the decisions that matter. Yara brings identity checks, approval paths and traceability into the conversation itself.
To be understood. To get an answer. To get on with the day.
Help policyholders navigate inquiries, renewals and claims. Verify identity, access the right information and bring a specialist in when the situation calls for one.
Explore the solutionA platform, deployed like a partner. We work with your team from the first use case to the first real conversation.
Map your call flows. Connect your telephony, knowledge and business systems.
Choose the right models and tune the agent to your language, workflows and rules.
Test real scenarios, review edge cases and agree on what success looks like.
Launch a focused pilot. Observe the results, refine the experience and expand.
Yara is the layer that connects voice intelligence to the systems your business runs on.
Every connection has a purpose.
IN / Calls & caller intent
OUT / Voice response & transfer
IN / Customer & policy record
OUT / Updated case & next action
IN / Approved procedures
OUT / Relevant answers & sources
IN / Availability & permissions
OUT / Booking & workflow action
IN / Tickets & escalation rules
OUT / Briefed human handover
IN / Quality targets
OUT / Outcomes, traces & metrics
Read only what is needed. Write only what is allowed. Keep the context with every handover.
Systems we can scope with your team / connections depend on API access, permissions and your deployment. These examples do not imply certified or prebuilt connectors.
Engineering, intelligence and operations / working together to make every conversation better.
Founder & CEO
10+ years of experienceCompany vision, enterprise relationships and the customer experience.
Ex-Microsoft / Ex-Kering (Gucci, YSL and more). Software deployments serving more than 55,000 people.
CTO
10+ years of experienceTechnology direction, platform architecture and engineering delivery.
Ex-Heex Technology. Experience in autonomous driving in France, with more than a decade in technology.
Chief AI Lead
7+ years in AI for healthGenerative AI architecture, AI for health and enterprise delivery.
Ex-Capgemini / Stago. GenAI architect and lead architect, deploying GenAI for 300,000 people globally.
Senior Full Stack
6+ years of experienceProduct engineering, connected workflows and business integrations.
Senior Full Stack
6+ years of experienceApplication development, reliable services and the user experience.
Chief Operating Officer
10+ years of experienceOperations, delivery coordination and customer partnerships.
Illustrative pixel-art avatars.
A little more about usStart with a defined scope, an agreed success metric and a deployment that works with your existing setup.
No. We scope Yara around your existing telephony, CRM and business tools. API access, SIP compatibility and the actions you want to automate determine the connection work.
You define the escalation rules. Yara can transfer the call, create a ticket or request a callback, carrying the conversation summary and relevant context with it.
In our insurance example, Nora routes the conversation to Amirah for Pension & Saving, Josefine for Health Insurance or Jeremy for Life insurance. The relevant context travels with the request, so the caller does not need to repeat the story.
A scoped workflow can verify the caller, retrieve policy information, collect incident details and prepare a claims case. Coverage decisions, exceptions and sensitive actions can require approval from your team.
We define the permitted sources and fallback behavior during setup. The workflow can ask for clarification, explain that an answer needs checking or route the request to a person.
Language support depends on the voice and language models selected for your deployment. We benchmark the proposed combination against your callers, accents and actual scenarios.
We scope hosting, access controls, retention and approval requirements with your team. The deployment and model choices are aligned to those requirements before go-live.
Yes. Define the available tools, their permissions and the points that require approval. Start with a narrow set of actions and expand after testing.
Agree on a baseline and success criteria first: task completion, transfer quality, answer accuracy and customer experience. Review transcripts and outcomes together before expanding the scope.
Timing depends on integration access, the complexity of the workflow and your review process. We map those dependencies during scoping and agree on milestones before the pilot starts.
We agree on fallback paths in advance, such as a human transfer, a callback request or a queued task. Yara should not confirm an action that the connected system has not completed.
Yes. Choose one workflow, the relevant systems and a measurable outcome. Book an introduction to discuss the scope, testing, deployment and commercial proposal.
Your customers have something to say.
Give every one of them a voice.
