Triage a service outage
Identify the affected line, retrieve known incident information and guide approved troubleshooting. Open a support case with the checks already completed.
YARA FOR TELECOMMUNICATIONS
Keep the connection going.
Help subscribers through service issues, account questions and plan changes. Connect the conversation to customer records and diagnostic workflows so each handover starts with the facts.
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EVERY SUBSCRIBER / EVERY SIGNAL
Built around the work.
Explain a bill or plan
Verify the account, retrieve plan and billing details and explain documented charges. Flag discrepancies for the billing team.
Coordinate technical support
Check available appointments, prepare a technician request and pass location, symptoms and troubleshooting history to the service team.
AN ILLUSTRATIVE CONVERSATION
Beyond a simple answer.
Subscriber
“My fibre connection has been dropping since yesterday. I have already restarted the router twice.”Yara
“I’ll check the service status for your line and record the steps you have tried. If a technician is needed, I can help arrange the next step.”
01 / Verify the account02 / Check network context03 / Run approved diagnostics04 / Resolve or escalate
Your rules stay in control.
Identity checks come before account changes. Service commitments and plan changes follow your eligibility rules and approval paths.
Explore security ↗THE NEXT CONVERSATION STARTS HERE
Answer.
Differently.
Your customers have something to say.
Give every one of them a voice.
