Evaluate the conversation. Not just the voice.
KNOWLEDGE HUB / INTELLIGENCE IN PRACTICEA practical framework for choosing models against your real customer scenarios.
Start with the job
Write down what a successful conversation needs to accomplish. Include the required information, the action in your business system and the outcome the customer expects.
Test the way customers speak
Use representative scenarios and recordings you are authorized to use. Include accents, interruptions, changing intent, dates, names and the vocabulary of your business.
Measure more than latency
Evaluate comprehension, naturalness, instruction adherence, tool accuracy and stability together. A quick answer that triggers the wrong action is not a successful call.
Repeat as the system evolves
Keep a repeatable evaluation set. Revisit it when models, prompts, knowledge or integrations change, then inspect failures with your team.
What would this look like for your business?
Talk to Yara
